Privacy policy
Last updated 1 November 2026
What we collect
Account details such as your name and work email, the content your team connects to Lumen, and basic usage data like pages visited and features used.
How we use it
To run the agents you set up, keep your workspace secure, support your team and improve the product. Customer content is never used to train models.
Who we share it with
Only the subprocessors that help us run Lumen, each under a written contract. The current list is available on request. We do not sell personal information.
How long we keep it
Customer content follows the retention window you set, 30 days by default. Account records stay for as long as your contract runs, plus any period the law requires.
Your rights
You can ask to see, correct, export or delete your personal information. Write to privacy@lumen.example and we will reply within 30 days.
Changes to this policy
If we make a material change, we will tell workspace admins by email at least 30 days before it takes effect.