Terms of service

Last updated 1 November 2026

These terms apply when your organisation uses Lumen. You confirm that you are able to accept them on your organisation’s behalf.

Your content stays yours. You give us the rights we need to process it for you and for nothing else.

Lumen drafts work for people to approve. Your team stays responsible for what it approves and sends.

Fees follow your order form. Plans renew each year unless either side gives 30 days’ written notice.

We aim to keep Lumen available at all times and will share planned maintenance in advance. Support levels depend on your plan.

Either side can end the contract for a material breach that isn’t fixed within 30 days. You can export your data for 30 days after it ends.

Questions about these terms go to legal@lumen.example.