Post
4 min read
Why we start every connection read-only
Read-only is slower for a week and safer for a year. Here is the reasoning behind our default.
It is tempting to grant broad access so a pilot looks impressive quickly. It also means your first security conversation happens after the fact.
What read-only gives you
Your team can judge the drafts with no risk to any system of record, and your security lead can approve the pilot without a long review.
When to allow writing
Switch on writing one action at a time, per agent, once the team trusts the drafts. Every write still waits for a person.
Keep reading
Post
6 min read
What a good approval step looks like
Approval only protects you if the reviewer can see what the agent did and why. Here is what to show them.
Post
5 min read
Four weeks from first call to first approved task
The rollout plan we use with most teams, week by week, including who needs to be in the room.
Post
5 min read
Writing policy answers employees actually trust
Employees stop asking HR when answers feel generic. Three habits keep drafted replies specific and human.