Guide
10 min read
Automating intake without losing clinical review
A practical guide for health teams on where an agent helps with intake, and where a clinician must stay in charge.
Intake is repetitive, but it carries clinical risk. The goal is to take the typing off clinicians’ plates without taking the judgement.
Good first workflows
Summarising referral letters and sorting them by specialty are safe places to start, because a clinician already reviews each one.
Where to hold the line
Triage decisions and anything sent to a patient stay with a person. The agent prepares the context and stops there.
Keep reading
Post
6 min read
What a good approval step looks like
Approval only protects you if the reviewer can see what the agent did and why. Here is what to show them.
Post
5 min read
Four weeks from first call to first approved task
The rollout plan we use with most teams, week by week, including who needs to be in the room.
Post
4 min read
Why we start every connection read-only
Read-only is slower for a week and safer for a year. Here is the reasoning behind our default.